Health First, a Central Florida health system, struggled with a variety of challenges at the front-end of the revenue cycle. Up-front collections were low, registration and eligibility errors were manually corrected downstream, and employees handling patient access did not know if they were receiving accurate information, to name a few.
The Health First quality assurance team needed a way to empower Patient Access to easily capture accurate and timely data, engage patients, and improve point-of-service collections.
With the help of patient financial clearance and QA technology, Health First implemented a unique approach that emphasized employee accountability for registration accuracy, clean claims, and increased collections.
The results, as detailed in this case study, include:
• Up-front collections increased over 45%
• A/R days dropped by 18%
• Immediate visibility into potential registration errors
• Higher employee engagement